Investor Relations FAQ

If you are a street-name holder (shares held in the name of a brokerage, bank, trust, or other nominee), please contact your representative at your financial institution.

If you are a registered shareholder, please contact our transfer agent, Computershare Investor Services, above, for questions pertaining to:

• Computershare Investment Plan ("CIP")
  • direct purchase of Company common shares
  • dividend reinvestment
  • automatic monthly cash investments
• Book-entry share ownership
• Share transfer matters (including name changes, gifting, and inheritances)
• Direct deposit of dividend payments
• Nonreceipt of dividend checks
• Lost share certificates
• Changes of address
• Online shareholder account access
• Form 1099 income inquiries (including requests for duplicate copies)

For other questions, you may also contact The J. M. Smucker Co. Shareholder Services department by calling (330) 684-3838, submitting your inquiry through the Information Request form, or writing to:

The J. M. Smucker Co.
Shareholder Services
Strawberry Lane
Orrville, OH 44667

Yes. Computershare offers a service on their website called "Investor Centre." To register your account and become a member of Investor Centre or to obtain additional information, click on the link below to access the Investor Centre page located on Computershare's website. Once you are a member of Investor Centre, you will have the ability to view your account balance, buy and sell shares online, update your address information, and much more. If you have additional questions about Investor Centre, you may speak with a Computershare representative at (800) 456-1169. Click Here to access the Investor Centre

Yes. The program, called "Computershare Investment Plan", is sponsored and administered by Computershare Trust Company, Inc. Information regarding this program can be accessed by clicking on the Computershare link below. The website includes a plan brochure and enrollment form, as well as a list of fees associated with the program. Please call Computershare at (800) 456-1169 for questions relating to the program. Click Here to access Computershare Investment Plan.

Forms:

If you are a registered shareholder (Smucker shares are held through Computershare Investor Services) and, you need to obtain a form to complete any of the following transactions, please click the link below to obtain the information you need from Computershare’s website.

• Change of address
• Transfer of shares (including name changes)
• Lost share certificates
• W-9 certification

Click Here

You have a question relating to any of the following items, please contact Computershare at 800-456-1169, for assistance.

• Loss or non-receipt of a dividend check
• Dividend payments
• Form 1099 DIV
• Form 1099 B

The Company has issued dividends consistently each year since 1960. Dividends are paid on a quarterly basis, and historically, have been paid in March, June, September and December. For more information, you can go to the Stock Trading and Dividend Information section.

All Smucker common shares owned as of November 6, 2008, are entitled to ten votes per share on specific matters detailed in the Company's Amended Articles of Incorporation. For shares purchased on or after November 6, 2008, or for which a change in beneficial ownership has taken place after November 6, 2008, each share is entitled to one vote per share until four years have passed. After four years, if there has been no change in beneficial ownership during that time, each share is entitled to ten votes per share on specific matters detailed in the Company's Amended Articles of Incorporation. The Amended Articles of Incorporation are located in the Corporate Governance section.